Ideal for: managers and directors who want to understand and develop the customer experience to improve results.
Duration: 1 day course. A shortened version can be delivered as half day. Elements can also be delivered as an hour workshop.
Exceptional Customer Experience (CX) is paramount in providing products or services that meet and exceed the needs and desires of your customers. It facilitates repeat business and glowing reviews and recommendations that expand your customer base and raise your brand reputation as well as reducing complaints and negative online comments.
This course will cover:
• Customer journey mapping
• Customer analysis
• CX audit
• CX metrics
• Automation opportunities
• Best practices and exemplars
• How to Increase the lifetime value of customers and profitability
• Customer satisfaction
• Managing online reviews
• Maximising the the buying cycle
A fantastic course, with high quality content and thought provoking messages – Gethin, MD
Contact us to discuss your needs